Frequently Asked Questions
Quick answers to common questions.
Q: Metal tube vs glass tube — what's the real difference? ▼
Our RF metal tube delivers stable energy for 15,000+ hours. Glass tubes degrade in 1,000-2,000 hours with inconsistent results. The metal tube is the industry standard for professional clinics.
Q: Can one machine handle both skin and vaginal treatments? ▼
Yes. With 5 interchangeable handpieces, switch between fractional skin resurfacing, surgical cutting, and vaginal tightening — all on one platform.
Q: What certifications do you have? ▼
CE certified. Additional documentation available for your specific market. Contact us to discuss regulatory requirements.
Q: Do you provide training and support? ▼
Free online training included — treatment protocols, parameter settings, machine operation. Video tutorials and manuals provided. On-site training available upon request.
Q: What's the warranty and spare parts policy? ▼
Standard warranty on main unit. Spare parts shipped within 48 hours. Lifetime technical support via remote diagnostics.
Q: Can I put my own brand on the machine? ▼
Full OEM/ODM supported — your logo on the body, your brand on the software, custom boot screen, custom language. Flexible MOQ.
Q: How fast is delivery? ▼
In-stock units ship within 3-5 business days. Door-to-door delivery worldwide: 7-15 business days. Full customs documentation provided.
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